Stupid banks

have you ever dealt with folks like this??? [Checked by NAI at US SMTP Gateway]



Stupid Banks
Recent death in the family... she died this past January. Citibank credit card billed her for Feb., and March. ( Annual service charge, and then late fees and interest on annual charge...the balance had been $0.00... now was like $60.00)

Me: 'Calling to tell you, she died Jan.'
Citi: 'The account was never closed and the late fees and charges still apply.
Me: 'Maybe, you should turn it over to collections...'
Citi: 'Since it is 2 months past due, it already has been.'
Me: 'So, what will they do when they find out she is dead?'
Citi: 'Either report it to the frauds division, or report her to the credit bureau...maybe both!'
Me: 'Do you think God will be mad at her?'
Citi: '...excuse me .....'
Me: 'Did you just get what I was telling you.... the part about her being dead?'
Citi: 'Sir, you'll have to speak to my supervisor!' (Supervisor gets on the phone)
Me: ''Calling to tell you, she died Jan.'
CitiS: 'The account was never closed and the late fees and charges still apply.'
Me: 'You mean from her estate?'
CitiS: '... .'
CitiS: 'Are you her lawyer?'
Me: 'No, I'm her great nephew.' ( Lawyer info given... )
CitiS: 'Could you fax us a certificate of death?'
Me: 'Sure.' ( Number is given )
( After they get the fax. )
CitiS: 'Our system just isn't setup for death...'
Me: 'Oh...'
CitiS: 'I don't know what more I can do to help...'
Me: 'Well... if you figure it out, great! If not, you could just keep billing her...I suppose...don't really think she will care....'
CitiS: 'Well...the late fees and charges do still apply.'
Me: 'Would you like her new billing address?'
CitiS: 'That might help.' Me: ( Odessa Memorial Cemetery #### Hwy 129 and plot number given. )
CitiS: 'Sir, that's a cemetery!'
Me: "What do you do with dead people on your planet?'!!